Cookies policy

This https://astaraconnect.com Cookies Policy describes the different types of cookies used in connection with this website owned and controlled by ASTARA MOVE, S.L.U. (hereinafter ASTARA CONNECT), with registered office at Avenida de Bruselas 32. 28108 Alcobendas, Madrid. ASTARA CONNECT determines the means and purposes of processing the personal data described in this Cookie Policy and is therefore the controller (as set out in the General Data Protection Regulation 2016/679). 

The purposes of the use of cookies, their owners, as well as their expiry period are those described in this document, through the explanatory tables. 

In addition to this Cookie Policy, our privacy policy also applies and may be consulted by Users at https:/astaraconnect.com/privacy. 

With your first visit to the website, through the banner posted on it, we warn you of the use of cookies, with the possibility of rejecting and accepting them. You can also configure these cookies through the "Manage cookies" access 

ASTARA CONNECT has developed this Cookie Policy in order to expand and detail the information reflected in the initial information banner. We inform you what is a cookie, the type of cookies used on this website and how it manages them, according to the characteristics of your browser and the device used to navigate the page (PC, laptop, tablet, smartphone, etc.). 

This Cookie Policy allows Users to accept or reject each category of cookies (except strictly necessary Cookies). For any questions, queries and/or suggestions regarding the cookie policy, Users can contact ASTARA CONNECT by sending a message to hello@astaraconnect.com or by sending a letter to the following address: Avenue de Bruxelles 32. 28108 Alcobendas, Madrid. 

We remind you that this Cookie Policy is published permanently at the bottom of the website, so that the User can consult it in future visits. 

Finally, we take the opportunity to remind you that, in any case, the User may modify at any time the configuration of his browser according to his preferences. 

1. What are the Cookies? 

A Cookie is any type of file or device that is downloaded to a User’s terminal computer in order to store data that can be updated and recovered by the entity responsible for its installation. Cookies are commonly used to improve the functioning of websites and make them more efficient, for example by remembering information or preferences of Users, making them visit the web much more comfortable. It is also common to use them to assess the usefulness or interest of the different sections of the web, or to count the traffic of the same. 

2. Types of Cookies 

2.1 According to the entity managing them: 

- Own cookies: These are those sent to the User’s terminal equipment from a computer or domain managed by the publisher and from which the service requested by the User is provided. 

- Third party cookies: These are those sent to the User’s terminal equipment from a computer or domain that is not managed by the publisher, but by another entity that processes the data obtained through cookies. 

2.2 According to its purpose: 

- Technical cookies: they are those that allow the User to navigate through a website, platform or application and to use the different options or services that exist in it, including those that the publisher uses to enable the management and operation of the website and to enable its functions and services, such as controlling traffic and data communication, identifying the session, accessing restricted access parts, remember the elements that make up an order, make the purchase process of an order, manage payment, control fraud linked to the security of the service, make the application for registration or participation in an event, count visits for the purpose of billing licenses of the software with which the service operates (website, platform or application), use security elements during navigation, store content for the broadcasting of videos or sound, enable dynamic content (e.g., animation loading a text or image) or sharing content via social networks. 

- Cookies of preferences or personalization: They are those that allow to remember information so that the User accesses the service with certain characteristics that can differentiate his experience from that of other Users, such as, for example, the language, the number of results to be displayed when the User performs a search, the appearance or content of the service depending on the type of browser through which the User accesses the service or the region from which he accesses the service, etc. 

- Analysis or measurement cookies: They are those that allow the responsible for them to track and analyze the behavior of the Users of the websites to which they are linked, including quantifying the impacts of ads. The information collected through this type of cookies is used to measure the activity of the websites, application or platform, in order to introduce improvements based on the analysis of the usage data made by the Users of the service. 

- Behavioural advertising cookies: They are those that store information on the behavior of Users obtained through the continuous observation of their browsing habits, which allows to develop a specific profile to display advertising depending on it. 

2.3 According to the time period they remain activated: 

- Session cookies: Designed to collect and store data while the User accesses a website and disappear at the end of the session. 

- Persistent cookies: These are those in which the data are still stored in the terminal and can be accessed and processed during a period defined by the person responsible for the cookie, and that can range from a few minutes to several years. 

3. What types of cookies does this website use? 

Own cookies 

Cookies of preferences (required) 

These cookies are necessary for the website to work and cannot be disabled on our systems. They are usually configured to respond to actions made by you to receive services, such as adjusting your privacy preferences, logging in to the site, or filling out forms. You can set your browser to block or alert the presence of these cookies, but some parts of the website will not work. These cookies do not store any personally identifiable information. 

Name: OptanonConsent 

Purpose: OneTrust sets this cookie to store details about the category of cookies on the site and to check whether visitors have given or withdrawn their consent for the use of each category. Duration: 1 year from installation or upgrade. 

Name: evga* 

Purpose: A cookie prefixed with evga that stores customization identities or any persistent ID. Duration: 2 years 

Name: sfid* 

Purpose: A cookie prefixed with sfid that stores consents and their status provided to the customization module. Duration: 2 years 

Third-party cookies 

Google Analytics and Google Tag Manager customization cookies (optional). 

The provider through the Web Platform uses Google Analytics, a service provided by Google, Inc., whose head office is located at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States (Google). 

Google Analytics uses Cookies to analyze the use made by users of the Web Platform. The information generated by the Cookie (including your IP address) will be directly transmitted and stored by Google on its servers in the United States. Google will use this information on behalf of the provider in order to evaluate your use of the website, collect website activity reports for website operators and provide other services related to website activity and internet use. Google may also transfer this information to third parties when required by law, or when such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data available to Google. 

Name: gclau 

Purpose: This cookie is normally used when you first visit the site. If the browser deleted the cookie and you reload the site, a new cookie will be created with the name _utma with a different identification. This cookie is used to identify unique visitors to our website and is updated with each visit. In addition, this cookie provides a unique identifier that Google Analytics uses to ensure the validity and accessibility of the cookie, as well as an additional security measure. Duration: two years from installation or upgrade. 

Name: ga 

Purpose: this cookie works to store information about the activity of the visit to our website and only for the duration of the visit. Duration: 30 min. 

Name: _gid 

Purpose: These cookies work together to store information about the activity of the visit to our website and only for the duration of the visit. Duration: session. 

Analytics and marketing cookies (required) 

The provider through the Web Platform uses HubSpot Analytics, a service provided by HubSpot, Inc., whose head office is located at 25 First Street, Cambridge, Massachusetts 02141, United States (HubSpot) 

Name: hssc, hssrc 

Purpose: These cookies work together to connect the user’s session with our CRM. This cookie is set by Hubspot each time the session cookie changes. The cookie __hssrc set in 1 indicates that the user has restarted the browser, and if the cookie does not exist, it is supposed to be a new session. Duration: session. 

Name: __hstc, hubspotutk, mensajesUtk 

Purpose: These cookies are stored to manage our CRM within the calendar and web chat. Duration: One year from installation or upgrade. 

Error management cookies and performance metrics (required). 

The provider through the Web Platform uses logRocket, a service provided by logRocket Inc. whose main office is in Boston. 

LogRocket uses cookies to identify user sessions and record actions and errors that may occur on our service. This allows us to review the errors without having to contact the customer again in order to correct the code error. 

These are the Cookies used on the Web Platform: 

Name: _lr-hb-ID 

Purpose: Used to distinguish the last connection. Duration: 1 day since installation or upgrade. 

Name: _lr-tabs-ID 

Purpose: Used to distinguish users. Duration: 1 day from installation or upgrade. 

Name: _lr-uf-ID 

Purpose: Used to distinguish users. Duration: Session from installation or update. 

For more information, please visit the URL https://logrocket.com/privacy/ 

Payment cookies (required)

The provider through the Web Platform uses Stripe, service provided by Stripe Inc. entity headquartered at 3180 18th Street San Francisco, CA 94110 United States. 

Stripe uses cookies to identify user sessions and manage payments on our service. This allows us to enable card payments in our service without having to store customer personal data related to the card. 

These are the Cookies used on the Web Platform: 

Name: stripemid-ID 

Purpose: Used to distinguish users. Duration: 1 day from installation or upgrade. 

Name: stripesid-ID 

Purpose: Used to distinguish users. Duration: 1 day from installation or upgrade. 

For more information, please visit the URL https://stripe.com/privacy 

4. Administration of cookies 

4.1 Rejection of the use of cookies: 

You can accept the use of cookies that allow you to use all of the functions of the website without restrictions on your visit. . The rejection of Cookies strictly necessary for the operation of the website may affect your visit and the functions of the page during its use. Rejection of other cookies may not affect your visit or the functions of the website. 

If you refuse to use all cookies, both your own cookies and those of third parties will be deactivated. In addition, your own cookies will be deleted. It will not be possible to delete third-party cookies, so, to do so, Users must delete them from the browser itself as described below. 

4.2 To remove cookies from your browser: 

You will be able to manage the use of cookies through the browser installed on your computer. . Your Internet browser allows you to modify your cookie settings. This setting is usually found in the «options», «tools» or «preferences» menu of the browser. Users can also consult the «help» menu of the browser. Different browsers use different mechanisms to disable cookies. 

In the following links you. you will be able to know what type of cookies have been installed, as well as the procedure for blocking or deleting them from your computer. Depending on the browser used, you can use one of the following links: 

You can also configure these cookies through the "Manage cookies" access. 

5. Security measures 

ASTARA CONNECT will treat all the data under the strictest confidentiality, applying the security measures, technical and organizational, that correspond to the applicable legislation. 

ASTARA CONNECT maintains personal data protection security levels in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and the free movement of such data and has put in place all the technical means at its disposal to prevent loss, misuse, alteration, unauthorized access and theft of the data provided by the User through the Website, without prejudice to informing you that security measures on the Internet are not impregnable.  

ASTARA CONNECT undertakes to comply with the duty of secrecy and confidentiality regarding the personal data processed in accordance with the applicable law, as well as to confer on them a safe treatment in the transfers that may occur. 

6. Exercise of rights 

The User can exercise his rights by requesting through the e-mail address privacy.es@astara.com accompanied in any case, a copy of his national identity card, passport or other valid document identifying you as stated in the Privacy Policy (https://astaraconnect.com/privacy).   

You can withdraw your consent to the use of cookies at any time and manage their use through your browser, as indicated in this document.  

7. Complaint to the Supervisory Authority 

Interested parties are informed of the possibility to inform the Spanish Data Protection Agency of any incident regarding the processing of their data. You can contact the Spanish Data Protection Agency to resolve any questions about them at https://www.aepd.es or at Calle de Jorge Juan, 6, 28001 Madrid, or by telephone: 900 293 183. I

8. Updating of our cookie policy 

This policy is reviewed periodically to ensure its validity, so it can be modified. We recommend that you visit the page regularly where we will inform you of any updates. 

 

ASTARA MOVE, SLU, 2024 ©All rights reserved 

Last update: March 2024